Last updated: October 20, 2026
This website, pepfine.com, is operated by Vivofine LLC. Pepfine is a brand of Vivofine LLC. In this document, 'Pepfine', 'we' and 'our' refer to Vivofine LLC.
This Shipping Policy explains how Vivofine LLC processes and ships orders placed on this website. By placing an order, you accept the following terms.
Worldwide shipping
This policy applies to all Pepfine orders.
Shipping area
We ship to every country.
Processing time
Orders are processed in 1 to 2 business days. When we confirm your order, you receive an email with its details.
Shipping origin
Orders are handled from our international fulfillment centers, including warehouses outside your country (for example, in China). Every order ships with a tracking number.
Estimated delivery times
Once shipped, orders usually arrive in 8 to 10 business days to most destinations. Some countries and remote areas may take longer.
Delivery times are estimates and may be affected by external factors such as customs, weather or carrier incidents.
Shipping cost
The New Skin Protocol 90 (3 bottles) ships free to every country we ship to. On other orders, shipping is free from US$120; below that amount, standard tracked shipping costs US$5.99. If you choose to pay in another currency, you'll see these amounts converted at checkout, before confirming your order. We don't offer cash on delivery.
Transportadoras
Orders ship with reliable courier services, domestic or international, depending on your location and delivery conditions.
Incorrect or incomplete addresses
Make sure all your delivery details are complete and correct when you place your order. If a shipment can't be completed because of incorrect or incomplete information, handling or reshipping charges may apply, and Vivofine LLC is not responsible for delays or losses caused by that information.
Retrasos
Holidays, customs inspections or carrier incidents may affect delivery times. If there's a significant delay, we'll keep you posted by WhatsApp or email.
Any questions?
If you have questions about your shipment or tracking your order, write to us at hello@pepfine.com or on WhatsApp.
1. Accuracy and address changes
The customer is responsible for entering a complete and correct shipping address at checkout.
Address changes aren't guaranteed once the order is placed. If you contact us quickly, we'll try to update the address before shipping, but we can't guarantee changes once processing has started.
If a package is returned to us because of an incorrect, incomplete, inaccessible or undeliverable address, the customer pays the reshipping costs.
2. Rastreo
When your order ships, you'll receive a shipping confirmation email with the tracking information.
Tracking updates may take 24–48 hours to appear after the label is created.
3. Packages delivered but not found or stolen
If tracking says "Delivered" but you can't find the package:
- Check around the delivery location, including porches, the front desk, lockers, side doors and reception.
- Ask neighbors, building management, reception or people in your household.
- Contact the carrier directly with your tracking number.
Vivofine LLC is not responsible for packages stolen, misplaced or lost after the carrier confirms delivery. At our discretion, we can help you with the documentation needed for a claim with the carrier.
4. Lost packages and carrier delays
A package may be considered lost if tracking shows no movement for an extended period.
If your package seems lost, write to us at hello@pepfine.com with your order and tracking numbers.
We'll help you open an investigation with the carrier when appropriate.
Carrier delays do not automatically entitle you to a refund.
Shipping protection. In the cart you can add optional shipping protection; it's never preselected. If your order has shipping protection, report a lost, stolen or damaged package within this policy's time limits and we'll review it for a replacement or refund. If you removed or didn't accept shipping protection, claims for packages lost, stolen or damaged in transit are handled through the carrier's claims process, and Vivofine LLC is not required to refund or replace the order, unless the problem is due to a verified Vivofine LLC error or the law requires otherwise.
5. Damaged packages
If your order arrives damaged, contact us within 48 hours of delivery at hello@pepfine.com.
Include your order number and clear photos of:
- The outer shipping box.
- The shipping label.
- The inner packaging.
- The product or products received.
- Any visible damage, leak, tampering or delivery problem.
We may not be able to help you without the proper documentation.
6. Shipping restrictions
We may restrict shipping to certain places, jurisdictions, addresses, carriers or delivery methods for legal, carrier, payment, fraud, compliance or risk reasons.
We reserve the right to cancel and refund an order if we can't ship it to the address provided or if the order can't meet the delivery requirements.
7. Contact
For shipping questions, write to us at hello@pepfine.com.
Include your order number so we can help you faster.
Vivofine LLC
30 N Gould St Ste R, Sheridan, WY 82801, Estados Unidos
Email: hello@pepfine.com
Phone: +57 305 361 6150 (WhatsApp)
Support hours: 24/7, by WhatsApp and email
Company details
pepfine.com is operated by Vivofine LLC, a Wyoming (USA) limited liability company, registration number 2026-002116361, with its registered address at 30 N Gould St Ste R, Sheridan, WY 82801, United States. Pepfine is a brand of Vivofine LLC.
Contact: hello@pepfine.com · WhatsApp +57 305 361 6150
Charge on your statement: PEPFINE BY VIVOFINE
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